Commerce Customer Detective Work
March 7, 2020
One might say the most challenging part of being an automotive service technician at Commerce Auto Repair is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Commerce Auto Repair introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Commerce Auto Repair and your car is making a funny sound...
- Q: Where's the sound?
- A: Around the right front wheel.
- Q: What kind of sound?
- A: Kind of a clunk, clunk sound.
- Q: When do you hear the sound?
- A: When I turn and accelerate.
- Q: Right and left? Forward and back?
Do you see where we're going? You're gathering additional information to help your technician at Commerce Auto Repair know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Commerce Auto Repair
9575 Commerce Rd.
Commerce, Michigan 48382
248.363.3749
Need Service?
More articles from Commerce Auto Repair
Your Vehicle's Other Power Plant (Alternator Replacement)
November 17, 2024
Your vehicle's engine is probably the first thing that comes to mind when you think of a power plant. But it has another power source that is vital as well: the alternator. The alternator is what puts out the electricity that powers such things as your lights, power windows, sound system, and na... More
Breathe Easier (Cabin Air Filter)
November 10, 2024
When you get in your vehicle, how does it smell? If it's not so nice, it may be time to have your cabin air filter changed. It's not the same one that filters out the air used in the engine. The cabin air filter screens out dust and other particulates from the outside air so when it enters the c... More
Timing is Everything (Timing Cover Replacement)
November 3, 2024
Theres an important part in your vehicle that shields your timing belt, timing chain or cam belt from the debris and gunk that can be kicked up from the road. Its called the timing cover. Its important because the timing belt or chain is what coordinates parts of your engine called the camshaft... More